Mayflower Holidays provide hassle-free travelling experience for its customers. Furthermore, customer could choose different flight and hotel in one single transaction as well as Add-On, and Mayflower Holidays has special deals for its members.

Yes. Our website uses industry-standard SSL encryption to protect your personal and payment data. Mayflower Holidays is a licensed travel agency regulated by the Ministry of Tourism, Arts and Culture Malaysia.

Member receives latest promotions, deals and updates through email. The great news is that some of the deals are just available to registered member only! Promo code could also be used for further discount!

Click 'Register' at the top of any page, fill in your details, and verify your email address. Registration is free and takes less than two minutes.

Please check that your email address is valid and that you have not already registered with the same email. If the problem persists, contact our support team at cs@mayflower-group.com.

Click 'Forgot Password' on the login page. Enter your registered email and we will send you a password reset link within a few minutes.

Frequent traveller is a function created for those who often book holiday in Mayflower website. This automated filling is designed to speed up your booking process without need to key in your details repeatedly.

Traveller group is combining different travellers into one group. This automated filling is designed to speed up your booking process without need to key in your details repeatedly.

Step 1: Fill up your frequent traveller through here: https://book.mayflower.com.my/Tools/NewFrequentFlyer

Step 2: Add new frequent traveller by fill up the required fields

Step 3: Submit your frequent traveller details

Step 1: Fill up your frequent traveller through here: https://book.mayflower.com.my/Tools/NewFrequentFlyer

Step 2: Add new frequent traveller by fill up the required fields

Step 3: Submit your frequent traveller details

Step 4: After that click here: https://book.mayflower.com.my/Tools/TravellerGroup

Step 5: Add new traveller group by move frequent traveller list into selected frequent traveller

Step 6: Add group name to your selected frequent traveller

Step 7: Submit your group list and speed up your booking process

Yes, you can change or update your details by clicking “edit” button.

Yes, you are free to delete your details by clicking “delete” button.

An Activation Code is a unique code used to register as a Mayflower Holidays member and receive free Travel Credit as a new member welcome gift.

Travel Credit is a cash-equivalent credit added to your account that can be used to offset the cost of your next booking on the Mayflower website.

Log in to your account, go to 'My Profile', and select 'Travel Credit'. Your current balance and any expiry dates are shown there.

During checkout, select 'Use Travel Credit' under the payment section. The credit will be automatically deducted from your total.

A Promo Code is a unique alphanumeric code that provides a discount or special offer on eligible bookings made through the Mayflower website.

Enter your Promo Code in the designated field during checkout, then click 'Apply'. The discount will be calculated and shown before you confirm payment.

The updated price reflecting the discount will appear in your order summary before complete payment. If no change is shown, check that the code is valid and not expired.

An Add-On is an additional product that can be purchased together with your flight or hotel booking. Examples include travel insurance, Wi-Fi/data roaming, car rental, and event or theme park tickets.

No. Add-Ons are optional enhancements. You can proceed with a flight or hotel booking without selecting any Add-On.

Your booking is confirmed instantly upon successful payment. Mayflower Holidays will send a confirmation email with an attached PDF to your registered email address.

Booking failures can occur due to seat or room unavailability, a failed payment authorization, or a session timeout. Please try again or contact us if the issue persists.

We accept Visa, Mastercard, American Express, online banking (FPX), and Travel Wallet credit.

Yes. We recommend bringing a printed or digital copy of your booking confirmation and e-ticket when checking in at the airport or hotel.

Log in to your account and go to 'My Bookings'. You can download or re-send the confirmation email from there.

Email cs@mayflower-group.com with your booking reference number. Our customer support team will respond within one business day.

All prices are displayed and charged in Malaysian Ringgit (MYR) unless otherwise stated.

Travel Wallet is a stored-value balance available to Mayflower Holidays members after topping up cash into their account. It is not refundable and not exchangeable for cash.

Yes. Travel Wallet credits expire 12 months from the date of top-up unless otherwise stated at time of purchase.

Log in and go to 'My Wallet', then select 'Top Up'. You can top up using major credit cards, debit cards, or online banking.

No. Travel Wallet credits are tied to your personal account and cannot be transferred or shared.

Travel Wallet can be used for most products on the Mayflower website including flights, hotels, and tour packages. Some third-party Add-Ons may be excluded.

Yes. Go to 'My Wallet' in your account to view a full transaction history including top-ups, spend, and remaining balance.

Travel Wallet credits used in a booking are subject to the same cancellation policy as the booking itself. Please contact cs@mayflower-group.com as soon as possible if you made an error.

You can book up to 9 seats per transaction. For group bookings of 10 or more, please contact our group travel desk.

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Special low fares are typically non-refundable, non-changeable, and non-transferable. They may also have specific travel periods or blackout dates.

A non-refundable fare means you will not receive a cash refund if you cancel your ticket. Some non-refundable fares may allow changes subject to a fee and fare difference.

Refundable fares allow you to cancel and receive a full or partial refund minus any applicable fees. Non-refundable fares do not provide a cash refund upon cancellation.

Use the filters on the search results page to sort by price, duration, or number of stops. Review the fare rules before booking to understand baggage allowance and change policies.

Flights may be unavailable due to sold-out seats, airline schedule changes, or restrictions on the route. Try adjusting your dates or contact us for alternatives.

The price shown includes base fare and taxes. Charges for checked baggage, seat selection, or meal preference may apply depending on the airline and fare type.

Promotions have limited availability and may sell out quickly. If a promotion is no longer visible, the seats at that fare may have been taken. Check back regularly for new deals.

No. Passenger names must match your passport or identification document exactly. Incorrect names may result in denied boarding.

You will receive a booking confirmation email containing your booking reference, passenger details, flight itinerary, and a PDF e-ticket attachment.

An e-ticket (electronic ticket) is a digital record of your flight reservation. It replaces the traditional paper ticket and is accepted at all airports for check-in.

Your e-ticket is sent to your registered email address after booking.

For AirAsia flights, your booking confirmation from Mayflower will include a Mayflower booking reference. You will need to retrieve your AirAsia booking directly on the AirAsia website using your AirAsia booking number.

Each airline has a different rescheduling policy. Please review the fare rules under your booking page, then contact our customer support at cs@mayflower-group.com with your booking reference.

Destination changes are generally not permitted after booking. You may need to cancel the existing booking and make a new one, subject to cancellation fees.

Changes depend on the fare type and airline policy. Name changes are not permitted by most airlines. Date changes may be possible with an applicable fee.

No. Once you have completed online check-in, the booking is locked. Contact the airline directly if you need assistance.

Do I always receive a refund for flight cancellation?

Submit a cancellation request to cs@mayflower-group.com with your booking reference. Cancellation charges depend on the airline, travel sector, and class of service. Processing may take 8–12 weeks.

If the airline cancels your flight, you are entitled to a full refund or rebooking at no charge. Mayflower Holidays will assist you in processing the refund or alternative arrangements.

Please contact us immediately at cs@mayflower-group.com. We will work with the airline's administrator or insolvency handler to recover your funds where possible.

Step 1: Filling in your preferred country / city, check-in date, check-out date and number of guest when you make a search, and click on “Show Me!”
Step 2: Select your preferred hotel
Step 3: Fill up your personal details
Step 4: Select your add-ons (optional)
Step 5: Continue to make payment
Step 6: Once payment succeeded, a booking confirmation with Mayflower PDF itinerary will be sent to your email
Step 7: Use the Mayflower PDF itinerary for hotel check-in.

No, our website only allows booking 2 days in advance when you make a search.

Yes, you can filter by property name after make a search.

You can filter by TripAdvisor rating, best deal, property ratings, and property name.

All the information you see on the pages of a particular hotel is supplied by the hotel itself. We at Mayflower Holidays do not have any additional information available.

The hotel info is shown under hotel page. For example, location, check-in/out time, check-in instruction, description, guest rating, hotel amenities, policies, and other extra information. You can know the nearby foods and places based on Trip Advisor, one of our global partners.

After click “Select your room”, the maximum number of guests the room can accommodate is shown on the hotel page, which including guests who may incur extra person fees.

No, all hotel rate shown is tax exclusive and based on average night. If you wish to view in all-in fare, you can tick include tax and total price (all nights) under price setting.

It depends on the hotel policy and type of room. You can contact our customer support if you want to further clarify about it.

Most hotels allow additional guests to stay in a room for an extra charge as long as the room doesn’t exceed the maximum number of guests allowed per room. If you book a room that cannot accommodate your group, the hotel may cancel your reservation or require that you book additional rooms. If you have doubts, check directly with your hotel for their extra-guest charges and the maximum number of people allowed in the room you’ve booked.

Tourism tax is an additional charges imposed on foreign tourist for hotel rooms. From 1st September 2017 all foreign guests may be levied a tourism tax of MYR10.00 per room/per night. This is accordance with the new law gazette.

We provide the best available rates for the dates of your stay. Discounts are already included and therefore it is not possible to have any other discount on the confirmed price.

For legal and safety reasons, many hotels do not accept booking from unaccompanied children and we strongly recommend that you contact us prior to booking, as children under 18 may refused accommodation if they arrive without a responsible adult.

You may input at “special request” box which at the booking page. However, your request is ultimately subject to availability when you arrive at the hotel.

No, you don’t. If you really want to, you may contact our customer service at +603-9232-1888 to confirm your reservation. You can also contact the hotel directly if you prefer.

Early check in is always subject to individual hotels room’s availability. If you need an early check in, you may contact the hotel directly and place.

No, only the person whose name and valid ID stated in the booking confirmation will be allowed to check in.

You can show your passport. For Malaysian staying in Malaysia’s hotels can show IC will do.

This is the standard requirement in most hotels worldwide and is only taken as a precaution, so as to guarantee payment of any incidental charges (such as telephone calls, room service etc.). But on check-out, the hotel will usually give you the option of paying by cash instead.

Yes, you can. It may incur additional charges. All the changes are subject to availability.

Please note that not every hotel reservation can be cancelled. To know what’s applicable in your case, you may refer the hotel’s booking policy mentioned on the booking page while making the reservation. Refund only applicable for refundable room and it may incur cancellation charges.

The cancellation charges depend on the hotel, time of stay (‘season time’, ‘offseason’ time), and time of cancellation. Charges may different from hotel to hotel for international hotel transactions.

We recommend that you contact the reception as soon as you notice a defect, a deficiency or the like, so the staff will get the chance to remedy the situation as soon as possible. All complaints about defects or deficiencies during a hotel stay should be reported directly to the hotel in question.

Step1: Filling in your preferred destination, pick up date, drop off date, and click on “Show Me!”

Step 2: Select your preferred type of car.

Step 3: Fill up your personal details

Step 4: Continue to make payment
Step 5: Once payment succeeded, a booking confirmation with Mayflower PDF itinerary will be sent to your email
Step 6: Use the Mayflower PDF itinerary for car collection.

Currently, car rental is not available for international destination and only available for certain domestic destination (Langkawi, Kuala Lumpur, Penang Bayan Lepas, Kota Kinabalu, Senai Johor Bahru).

Sedan, MPV, Mid-Sized Sedan, Compact Sedan and SUV.

You can filter by number of seater and vehicle name.

No, our website only allows booking 2 days in advance when you make a search.

You need to present Mayflower booking itinerary upon pick up the rental car.

Special Pick-up Instruction: The credit card used to book the reservation must be presented by the cardholder during pick-up. For more details, please contact the office using the information on the reservation confirmation received after booking

Mayflower Holidays welcome enquiry and aims to address it to customer’s satisfaction. Please make contact via the following channel:

General
i. E-mail: mcr-carhire@mayflower-group.com
ii. Telephone: 1800 88 1688 (Monday to Friday 0830-1800 and Saturday 0830-1300)

Airport Counter (KUALA LUMPUR INTERNATIONAL AIRPORT)

i. E-mail: mhklia@mayflower-group.com

ii. Telephone: 03-8787 3850 , 03-8787 3851, 03-8787 3849

iii. Location: 15, Covered Car Park, Ground Floor, Block D Building, KLIA

Airport Counter (KUALA LUMPUR INTERNATIONAL AIRPORT 2)

i. E-mail: mhklia@mayflower-group.com

ii. Telephone: 03-8787 8401, 03-8787 2198

iii. Location: Lot1-06, Level1, Gateway @ KLIA2, Terminal KLIA2 International Airport, Jalan KLIA2, 6400 KLIA

You can choose to pick-up and drop-off at airport or Mayflower branch. Please click here for more details. However, you can request by call / email us to deliver, pick-up or return other than rental location and agree with additional charges.

Yes, the additional charges depending on locations. Please contact relevance Mayflower branches in advance for arrangement if you are dropping off at a different location.

Peninsular Malaysia: 8:30am to 6:00pm

East Malaysia: 8:00am to 5:00pm

When you request to deliver or collect the rental vehicle at a time which is beyond Mayflower Car Rental’s business hours, which is 8:30am to 6:00pm (Peninsular Malaysia) ; 8:00am to 5:00pm (East Malaysia), you are require to pay for additional RM50 (exclude 6% SST) per hour, maximum of RM100 (exclude 6% SST).

In the event that you make any amendments to your booking (including, but not limited to, cancellations, refunds and amendments), paid amount will be refunded into your member's account in the form of 'Travel Wallet'.

If you wish to cancel your car rental booking, you may request by sending an email regard the cancellation to our customer support email at cs@mayflower-group.com .

In the event that you make any amendments to your booking (including, but not limited to, cancellations, refunds and amendments), paid amount will be refunded into your member's account in the form of 'Travel Wallet'.

Mayflower Holidays Sdn. Bhd. reserves the absolute right to charge you an administration fee of not more than RM100 per person to cover the administration costs incurred by Mayflower Holidays Sdn Bhd should you insist to refund in cash form.

More policies here - Mayflower Cancellation Policy

Yes, paid amount will be refunded into your member’s account in the form of ‘Travel Wallet’. Please contact our customer service at 03-9232 1888 or email at cs@mayflower-group.com.

Chubb Travel Protection is underwritten by Chubb Insurance Malaysia Berhad and has been especially designed to cater to your needs.

Chubb in Malaysia is a member of the Chubb Group of Companies®, a global leader in insurance and reinsurance serving a diverse group of clients. Headed by Chubb Limited (NYSE:Chubb), a component of the S&P 500 stock index, the Chubb Group conducts its business on a worldwide basis with operating subsidiaries in more than 50 countries.

Operating in Malaysia since 1948 as a general insurer, Chubb serves a broad cross-section of clients in the corporate, commercial and retail segments. In addition, the company has an established reputation as one of the leading direct marketing providers of Accident & Health insurance. Over the years, Chubb has established strong client relationships by offering responsive service, developing innovative products and providing market leadership built on financial strength.

Chubb is underwritten exclusively for customers of the master policyholder; it provides you protection from unexpected inconveniences or accident, losing your travel documents and baggage, trip cancellation and other travel inconveniences. Please refer to the Policy Wording for a comprehensive understanding on coverage and benefits.

You may purchase Chubb Travel Protection on http://www.mayflower.com.my when you are making your flight booking/s.

• Our travel insurance can be purchased by all Mayflower customers. In the event if the passenger is below the age of 18, his/her guardian can enter into this contract of insurance on behalf of this passenger.
• Passengers who are travelling for 45 days or less.

Yes, all passengers at the time of departure will be covered.

Yes

Yes, there are no eligibility restrictions for business travelers. This insurance is available to both business and leisure travelers

For Short Haul routes, you may purchase Chubb Travel Protection – Short Haul Plan. For Medium Haul routes, you may purchase Chubb Travel Protection – Medium Haul Plan. Chubb Travel Protection is available for both One Way and Round Trip journeys.

• Short-haul destinations - Cambodia, Indonesia, Singapore, Thailand and Vietnam.
• Medium-haul destinations - Australia, Bangladesh, China, Hong Kong, India, Macau, Philippines, Sri Lanka and Taiwan.

It is important that you inform us of any change of contact and personal details to ensure all communications delivered to you in a timely manner.

Should you require additional information about personal accident insurance, please refer to the insurance info booklet on ‘Travel Insurance’, available at all our branches or you can obtain a copy from the insurance agent or visit www.insuranceinfo.com.my.

If you have any enquiries, please contact Us at:

Chubb Insurance Malaysia Berhad (9827-A)

Wisma Chubb

38 Jalan Sultan Ismail

50250 Kuala Lumpur

Wilayah Persekutuan

TF 1 800 88 2846

F +6 03 2058 3088

E Travel.MY@chubb.com

Flight Cancellation

Flight cancellation is effective upon the Issuance of the Certificate of Insurance and terminates when you commence your journey on the scheduled flight departure date.

Other Coverage

Please refer to our Summary of Benefits to learn about the Chubb Travel Protection benefits and limits and a brief description of what is covered by each benefit.

Also, please read the Policy Wording carefully for the complete details of the terms, conditions and exclusions of the insurance cover.

Travel Protection provides coverage for travel flights or tour package taken from the master policyholder and is available in two separate plans for international destinations.

Travel Protection – International Return Journey Summary of Benefits

Travel Protection – International One-Way Journey Summary of Benefits

Please read the Policy Wording carefully for the complete details of the terms and conditions of Travel Protection coverage.

You can apply for this travel insurance provided you are above 18 years old at the date of purchasing your flight ticket. Children can also be insured provided that they are residing with you. For children who are above 23 years old, and is a full time student, they can be insured as your dependant.

Only one Travel Insurance Plan per person may be purchased per trip.

No. We do not cover any pre-existing conditions i.e. any illnesses or injury for which you have reasonable knowledge of and includes:-

•  Any condition for which a Physician was consulted or for which treatment or medication was prescribed prior to purchasing the Chubb Travel Protection; or
• A condition, the manifestation or symptoms of which a reasonable person in the circumstances would be expected to be aware of prior to purchasing the Chubb Travel Protection.

Yes if you satisfy the terms and conditions of the Policy.

The flight cancellation benefit covers the unrecoverable costs of your flight ticket and is applicable for reasons indicated in the policy wording which includes:-

•  Unforeseeable Bodily Injury, Sickness or death to you or your Family Member.
• Compulsory quarantine, jury service, subpoena or hijack.
• Cancellation of the flight due to strike, riot and civil commotion.
• Unforeseeable circumstances, which are those events or consequences of such events, other than Sickness, Bodily Injury or Death, which could not have been reasonably foreseen or expected by you and/or are beyond your control.
• Your residence becoming uninhabitable following fire, storm or flood, which requires your presence at the premises on the scheduled departure day.

• Wars, revolutions, military or usurped power
• Willful or intentional acts, suicides
• Childbirths, abortions or pregnancy related conditions
• Any pre-existing conditions
• AIDS, HIV, venereal diseases
• Naval, military or air force service, manual work

No, unlike other Travel Insurance Plans you do not have to pay any excess. We will pay the full benefit amount up to the sum insured if you satisfy the terms and conditions of the Chubb Travel Protection policy.

Your Certificate of Insurance and Policy Wording will be sent to you via email shortly after purchasing Chubb Travel Protection.

If you have purchased via http://www.mayflower.com.my website you will automatically receive your Certificate of Insurance and Policy Wording shortly after confirming and making your payment. If you do not receive your certificate of insurance and policy wording, please contact

Chubb Travel Insurance Customer Service

Email : Travel.My@chubb.com

Toll Free : 1 800 88 2846

This insurance policy is non-cancelable and non-refundable.

Our Chubb Assistance team is ready to assist you. Please call +603 76283703 (24 hours) anytime night or day. Please click if you like to know more about Chubb Assistance.

Please contact our Chubb Assistance team at +603 76283703 (24 hours). They will be able to arrange for medical bills to be paid directly to the hospital. Please click the link if you like to know more about Chubb Assistance.

This is fully explained by clicking How to make a claim .

This is fully explained by clicking How to make a claim.

We require a fully completed claim form, together with a copy of your itinerary and/or certificate of insurance. Depending upon the type of claim, supplementary evidence will be required. Further information is provided in how to make a claim and claim checklist. Please click on the link for more information.

We always strive to process claims as quickly as possible. To avoid delay and to ensure your claims is handled efficiently, please complete the claim form in full and submit all required proof of loss documentation.

Please click if you like to know more about how to make a claim and to use the claim checklist as a guide.

Claims will be paid directly to the medical service provider or directly to your bank account. All claims are settled in Malaysian Ringgit (MYR).

• War, invasion, act of foreign enemy, hostilities (whether war be declared or not), civil war, rebellion, revolution, insurrection or military or usurped power;
• Engaging in military duty with any armed forces of any country or international authority;
• Suicide, or any attempts thereat, suicide pacts or agreement, while sane or insane, self-inflicted injury;
• Engaging in pot-holing, professional sports, racing other than on foot or riding or driving in any motor competition;
• Engaging in aviation other than as a fare-paying passenger in a fixed-wing aircraft provided and operated by a regularly scheduled airline or air charter company which is duly licensed for the regular transportation of fare-paying passengers or in a helicopter provided and operated by an airline which is duly licensed for the regular transportation of fare-paying passengers, provided such helicopter is operated only between established commercial airports and/or licensed heliports;
• Illegal acts of an Insured Person or the Insured Person’s executors, administrators, legal heirs or personal representatives;
• The Insured Person driving any kind of vehicle while the alcohol content of his or her blood exceeds the level permitted by law of the country where the accident causing Bodily Injury occurs;
• The Insured Person having taken a drug unless it is proved that the drug was taken in accordance with proper medical prescription and not for the treatment of drug addiction;
• Pregnancy, childbirth or miscarriage;
• Nuclear reaction, radiation, or radioactive contamination;
• The Insured Person travelling contrary to the advice of a Physician or for the purpose of obtaining medical treatment;
• In respect of any property specifically insured or any claim which but for the existence of this insurance would be recoverable under any other insurance;
• Pre-existing medical condition;
• Venereal disease, AIDS and AIDS related complex;
• On or after the fourty sixth (46) day of the Insured Journey, unless such expenses was incurred as a direct result of accidental bodily injury or Insured illness which occurred prior to the fourth sixth (46) day of such Insured Journey.

Note: This list is non-exhaustive. Please refer to the policy contract for the full list of exclusions under this policy.

A Seat-in-Coach tour shares a coach, guide and itinerary with other travellers at a lower price, while a private tour gives your group its own vehicle, driver and more flexible timing at a higher price. Choose SIC to save money and meet other travellers, or Private if you want control over the schedule.

It's the minimum number of people needed for that departure to run — so Min 2 means the tour goes ahead once 2 people are booked. Larger tours may need a bigger minimum, like Min 6, which is shown on the package itself.

A Free & Easy package bundles your flight and hotel with no fixed daily itinerary, so you explore at your own pace and add day tours if you want them. It's the option for travellers who want the booking handled but not a scheduled itinerary.

A ground tour package covers everything you need at the destination — accommodation, transport, meals and sightseeing — but not your flight. That's what "Ground Arrangement" means on our packages, and it's why you can pair it with any flight, including one you already booked separately.

Yes, meals are included as listed in each package's itinerary — typically daily breakfast plus a set number of lunches or dinners. The exact count is shown in the "what's included" section of the specific package you're looking at.

Most tour packages use 3 to 4 star hotels or the local equivalent, matched to the tour's destination and price point. The specific hotel or hotel category is listed on each package page.

Yes, we run dedicated Muslim tour packages built around halal dining throughout the trip. For other tours, tell us when booking and we'll arrange halal meals with the operator where possible.

Yes — tell us when you book and we'll pass it to the tour operator. It also helps to remind your hotel and guide directly once you're there, since not every stop can fully accommodate every request.

Yes, most of our tours are family friendly. Some itineraries involve full days or a fair amount of walking, so check the daily schedule if you're travelling with young children or elderly parents.

In most cases yes, though visa requirements and pricing can differ by nationality. Tell us your passport nationality when booking so we can confirm eligibility and any visa steps.

Child pricing depends on age and whether they need their own bed, and it varies by tour. Give us the child's age when booking so we can quote it accurately.

Yes for most destinations, and your passport should be valid for at least 6 months from your return date. Visa requirements depend on your destination and nationality, and we'll flag what's needed when you book.

It isn't compulsory, but it's strongly recommended since a tour package bundles flights, hotels and activities booked in advance on your behalf. You can add Chubb Travel Insurance or Refundable Booking when you book.

It depends on the tour operator's terms, and many packages are non-refundable once confirmed since flights, hotels and local services are already booked on your behalf. Check the cancellation terms on the specific package, or ask us to confirm them before you pay.

Yes, minor changes to timing or order of visits can happen and are normal. Bigger changes only happen if something outside our control comes up — like weather or an operator change — and we'll notify you if that happens.

It depends on availability closer to departure, since some tours need lead time to confirm with hotels and local operators. Contact us directly if you're booking close to the travel date.

Mayflower Travel Wallet functions as a 'virtual-wallet' to provide all smart travellers an easy booking on their holiday destination. Value amount will be available to your account upon topping up credit into your registered Mayflower’s account. You may accumulate all credits and make payment for your purchases on our available products (flight, hotel, flight+hotel) from Mayflower Website!

Travel Wallet could be used for purchase at Mayflower website up to a maximum of 100% of total payable.
Example: Let say there is RM100 Travel Wallet in the account. If total payable is RM200, full RM100 Travel Wallet could be used to reduce the amount payable to RM100.

The option to use Travel Wallet will appear at payment page/stage. Member could either choose to use it for present purchase or keep it for future purchase.

Yes, you need to utilize it within one year after successfully top-up.

Please refer user guide here.

No, it is only available for your own Mayflower account.

Yes, you can fully utilize the travel wallet to purchase anything which is available in Mayflower website.

No

Yes, please send email to cs@mayflower-group.com to request the refund.

You may refer here!

There is no minimum or maximum amount required for travel wallet top-up. It depends on the amount that customer want to put in the travel wallet.

No, it is prohibited for anyone to use the customer's travel wallet as it is a private right.

No, the customer will be not be charged extra for use the travel wallet.

We recommend that you contact us through general line +603-9232-1888 or send email to cs@mayflower-group.com for further action.

You can choose either top-up your travel wallet equivalent with your purchase amount, or you may use other payment method (credit card/ debit card/ FPX).

Yes, you can use together. The payment for your purchase will be deducted in the following order of priority:-

1. The available credit in your travel wallet.
2. The available travel credit in your account. In this regard, the applicable Cap Limit will be 20% of the balance outstanding amount after deduction of the available credit from your travel wallet.

Travel Wallet are not exchangeable for cash, non-transferable and non-refundable.

It's provided by Refundable.me, an independent refund protection provider. Mayflower offers it as an add-on at the point of booking, but the actual refund application is handled directly by Refundable.me.

No. It's optional. If you don't add it, your booking just follows Mayflower's standard terms.

Not through Refundable Booking. If the airline or event provider cancels or postpones on their end, that's handled directly with them — the same as any other booking.

The main covered situations are: illness or injury; a pre-existing medical condition that changes unexpectedly; pregnancy complications; death of you or an immediate family member; public transport failure; flight disruption; a breakdown, accident, fire or theft affecting your transport to the trip; severe weather with an official government travel warning; a burglary, fire or flood at your home shortly before the trip; theft of travel documents; being relocated for work; workplace redundancy; being recalled for armed forces or emergency services duty; jury service or a court summons; a rescheduled exam clashing with your trip. Anything outside this list can still be submitted as an emergency circumstance and will be reviewed case by case.

Simply changing your mind or a booking you no longer need; concerns about a communicable disease such as Covid, or travel restrictions related to one; natural disasters, war, terrorism or civil unrest; visa, naturalisation or fertility-related appointments; and bookings affected by international sanctions.

Up to USD 15,000 (or the local currency equivalent) per transaction.

Click the refund link in your booking confirmation email and submit your request with supporting evidence. You have up to 60 days after your original travel date to apply.

It depends on the reason. Most claims need something official — a doctor's note for illness, a death certificate for bereavement, a police report for theft or a home emergency, or an employer's letter for redundancy or relocation. You'll also need your booking confirmation.

Yes. Any cost of obtaining documents such as a doctor's note or police report is your own responsibility.

Refundable.me pays approved refunds directly into your bank account, so you'll need to provide your bank details as part of the application.